This delivery policy governs the shipment and delivery of any items you purchase through at this website.
We ship orders oversea by mail service. The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping.
The Doggie Zone will only accept shipments to a valid street address.
Delivery times are estimates and begins from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only
On the other hand, date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country. The Doggie Zone nor its third-party shipment providers will be liable for any damages or loss as a result of the failure to meet a shipment estimate.
In no event will The Doggie Zone or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 30 business days of the date of your order. Business day mean Monday to Friday, except holidays.
If you have any questions about the delivery and shipment or your order, please contact us!